![]() ![]() It there was a micro-power shut-down, at least it would instantly work when plugged in, even if it will have to do a lengthy (2min) cold-lock on the satellites – which it is going to have to do anyway after a quarter of an hour of coma delay. Part of this battery flattening is that it might be it occasionally trying to get a satellite lock, so that it can quickly re-lock when turned on again within a week.īut, knowing that it is a brick for 15mins when plugged in after two weeks, where is the ‘off-means-off’ shut-down option for us occasional users? ![]() – Not a problem if you use it every week, but rendering it useless for any occasional journey of less than, say, 20 minutes. How can anyone design a product that cannot charge its own flat battery at the same time as operating as soon as it is plugged in – particularly when it cost well over £100 – this was not some bargain bucket GPS.Īnd it really likes to flatten its own battery – if it is not used for two weeks, the battery is flat. On one occasion, it refused to start during the whole of a one hour journey (making it the Won’t Start 25?). It sits there completely inert for up to 15 minutes, and never less that 10, with no activity at all, no display, no sound. Still having trouble connecting to TomTom Services after performing these troubleshooting steps? Contact us. Note: For some older devices it might no longer be possible to purchase or renew TomTom services. After resetting your device, wait for one hour and then check if your device can connect. See: How do I perform a factory reset on my device?ģ. If you are still not able to access your LIVE Services, reset your device to factory settings. Make sure that the Traffic service subscription is valid and activated.Ģ. From the Main Menu tap Services and then select My Services. If the status is NOT CONNECTED, check again after completing all troubleshooting stepsġ. f you are still not able to access your services, reset your device to factory settings. Check that the Traffic service subscription is valid and Activatedįor Smartphone Connected devices, make sure your phone is compatible and connected to your navigation device. Īfter following these steps, you'll see one of these screens: For Screen 1ġ. įor Mazda Navigation System NB1 LIVE: From the Main Menu, select Settings and Status & Information, then select Version information and Network. If this option is not available on your navigation device, from the Main Menu, open Settings, Connections and then select Network. Select the Main Menu button then select TomTom Services. ![]() See: How do I perform a factory reset on my device?Ĥ. If you are still not able to access your services, reset your device to factory settings. See: Connecting your GO Discover/ Expert to TomTom services using your smartphoneģ. Make sure your phone is connected to your navigation device. Make sure that the Traffic service subscription is valid and listed as Activated Open the Main Menu, select the question mark and then select About.Ģ. If you're unsure of the model of your navigation device, you can click our chatbot Bongo in the bottom-right of the page to get help identifying your device.ġ. TomTom GO Discover / GO Expert / GO Camper Max / GO Exclusive GO Discover, GO Expert, GO Camper Max & GO Exclusive.If you are still unable to connect, the following steps depend on the type of navigation device you have: In some cases, you might see an error message while trying to connect to TomTom Traffic or LIVE Services. Make sure that you're in a country with TomTom Services coverage.A low battery may prevent your device from receiving TomTom Services. Make sure your device is fully charged.See: No GPS signal on your navigation device? Here's what to do. You should see your current position on the driving view. Make sure that your device has a valid GPS signal.See: About sharing information to use TomTom Traffic or LIVE Services Make sure that information sharing is enabled on your navigation device.TomTom Services are not available when your device is connected to your computer. ![]() Make sure your device is not connected to the computer.If you are unable to connect to TomTom Traffic or LIVE Services, do the following: ![]()
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